We'd love to meet you!
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We are a boutique motorcycle gear and accessories shop specialising in women's motorcycle gear. As a community of riders, we aim to drive positive change in the motorcycle industry.
While prior experience with motorcycle gear isn't mandatory, we're looking for people who are eager to learn. Especially if you're interested in our niche in inclusive-sized women's motorcycle gear.
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Left to Right: Lisa (Customer Happiness & Dispatch), Amanda (Director), Steph (Accounts)
E-COMMERCE DISPATCHER (BRISBANE) - CASUAL
Posted 26th November 2024
Pay: $32.06/hr
+ Superannuation
+ Generous staff discounts on all gear
+ Opportunity for Growth
Regular shifts:
Mon-Fri: 4 hours a day, flexible start and end times
Location: Peak Moto Brisbane, 4/349 Montague Road, West End, QLD 4101, Australia
Main Responsibilities:
- Process, pick, and neatly pack online customer orders using Shopify
- Prepare shipments, print labels, and ensure accurate dispatch
- Maintain inventory accuracy by updating stock levels in Shopify
- Operate both the Australia Post and DHL interface depending on the location of the customer (Australia vs. Overseas)
- Inspect items for quality assurance before shipping
- Handle returns and exchanges in line with company policies
- Provide status updates to customers on ETAs, backorders, and warranty items
- Answer customer enquiries via email, SMS, and other digital channels
- Support the retail team with general tasks where necessary
You'd thrive in this role if you:
- Actively ride a motorcycle so that you are able to empathise with the problems our customers face
- Are keen to grow with Peak Moto
- Have a background in retail and/or e-commerce (we use Shopify)
- You are familiar with dispatch and shipping processes
- Have attention to detail, particularly in SKU differentiation
- Strong organisational skills, especially the ability to prioritise tasks
- Have the physical fitness to climb a 3-step ladder and handle heavy gear above your head
- Able to work independently and efficiently
- Have a proactive approach to both busy periods and improving shop operations during quieter times
- Are proficient in quickly sourcing information when you don't know something - you're able to learn on the fly
Bonus if you are actively a part of a riding community, such as regularly going to group rides and events.
If you'd like to apply, email your resume to amanda@peakmotogear.com.au. Please read through the Work Culture part of this page before applying. Note we can only respond to successful candidates. Thanks for your interest!
A Day in the Life
On the Job at Peak Moto
- Rock up on your motorbike, or car if you drive on rainy days
- Melbourne: There's motorbike parking directly on our very wide footpath right outside the shop, or a private gated carpark just for staff
- Brisbane: There's a reserved parking spot right out the front, and motorcycle parking across the road
- Turn the shop and neon signs on, then put your favourite music on the sound system.
- Have a quick catchup between the 2 shops to start the day, so that we're all across the recent orders
- Go through the lineup of premium motorcycle gear and tidy up the showroom
- When customers walk in, greet them - they're happy to be there, and we usually get the most incredible customers. They're often in the local motorcycle community.
- Enjoy some friendly bike chat while getting customers gear in their size - they're thrilled that we cater for them.
- Once they're ready to checkout, bring them to the til and operate the Point of Sale - they usually pay with card, but occasionally cash. You'd pack their gear up in a nice tote bag and wave them goodbye.
- When times get slow, a quick vacuum and dusting of the mirrors. You'd stocktake a few product lines every week to make sure the inventory is correct.
- If you spot some gear you might like, try it on! Everyone is encouraged to try on our whole range of gear. Why not? You're surrounded by motorcycle gear!
- Take your break whenever you want. We're all adults and we can self-regulate when we want to eat. Heat up your food or take a walk around the neighbourhood to sample one of the many cafes and restaurants in the area.
- At the end of your shift, reset the shop and make it ready for the next day
- Gear up, and ride home!
Work Culture at Peak Moto
Above all, kindness is at the heart of our work culture. We prioritise hiring individuals who exude warmth and have a natural ability to put others at ease.
This approach ensures that every new team member aligns with our core values and contributes positively to our environment.
We believe that a supportive and considerate workplace not only enhances individual well-being but also drives collective success.
At Peak Moto, we value diversity and inclusivity. We welcome individuals from all backgrounds, ages, and identities to apply.
We strongly believe in being your authentic self, and we welcome and encourage our team members and customers to do the same.
This means we'd also expect the same from you toward us and our customers - we're looking for good humans to join our team.
We foster a culture where we prioritise what truly matters, emphasising efficiency and focusing on significant goals rather than getting bogged down by minor details.
That's why we encourage honesty and transparency. It's ok to make mistakes, there's always a path forward.
We also know that sometimes things are out of control, and it's not worth losing sleep over. The world will continue turning.
We work the best with people who are unfazed by the trials and tribulations of life. This means you'd have a calm and composed attitude toward anything that comes your way.
Meet the rest of your team here, we're a team of female riders who love what we do!
Job Perks
We'll support your personal and professional growth, aligning with your interests and life goals.
Whether you're creative, analytical, introverted, or love chatting with people, we'll customise the role to ensure your comfort and happiness here.
You'd fit in really well if you love a challenge, you live life with intent, and you encourage the people around you to grow too.
We offer flexible scheduling to accommodate your needs.
Whether you have a holiday, a private matter, or just want to hit the road for a ride, let us know in advance and we'll work with you to ensure everything is sorted.
Courtesy is a two-way street, and we're here to help each other out where we can. So if one of our team members has to take a break, we'd love for you to step in if you can.
You'll access discounts on every product we have access to, even if we don't actively carry it in the shop.
This means in addition to clothing, helmet, and accessories, we could also bring in tyres, bike parts, workshop tools, and any other bits you need for you and your bike.
Afterall, we are a motorcycle gear shop, and you should be safely protected every time you ride!
MELBOURNE
Our shop is conveniently located just a block away from the bustling South Melbourne Market, with ample motorcycle parking right out front.
Situated for easy access from all directions of Melbourne and minutes away from major highways, commuting to and from work is effortless.
There is a Woolies and Coles within a 5-minute walk, and we are only a block away from the bustling Clarendon St, which is full of multiple lunch options to choose from.
Traffic can really build up in this area however, especially on market days. Be sure you leave ample time for yourself so that you can ride to the shop safely.
BRISBANE
We are located in the beautiful inner-city suburb of West End, which is easily accessible by bus, train, and ferry.
We own the car park directly in front of our shop. There are also 5 motorcycle parking bays across the street.
There are multiple food options at your doorstep, including nice cafes and several takeaway places for lunch. There is an Aldi and a Woolies within a 5-minute walk if you need to grab your groceries after work too!